Customer Account Manager Intern - Summer 2024 - #3485

The Customer Account Manager Intern will help customers achieve their business goals by effectively understanding value and utilizing Inovalon’s products and features, thereby increasing revenue per client. This role will be responsible for the relationship management of a portfolio of accounts and be expected to consistently provide excellent customer service through case management and timely resolution of customer issues.  The position will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Inovalon’s solutions according to the customer needs The Intern will have exposure to assigned department operations, policies and procedures and will be assisting/providing support to the assigned department thus contributing to the departmental goals.

Duties and Responsibilities:

• Develop an understanding of the overall concept of the company, including the brand, customer, product goals and all other aspects of service;
• Develop a working knowledge of the assigned department;
• Attends unit, departmental, and corporate meetings as assigned;
• Work collaboratively and develop skills needed to carry out day-to-day work and/or participate in departmental projects;
• Support current business processes and may assist with implementation of new business processes;
• Develop ad-hoc analysis and reports as needed for specific department strategies;
• Completes miscellaneous assignments as assigned;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Must possess good oral and written communication skills;
• Must be goal-oriented and focused;
• Demonstrates a growth mindset, seeks feedback often and is effective in continuous personal and professional development;
• Shows punctuality, professionalism, and a positive attitude when completing assignments.
• Should possess good judgment and decision-making skills; and
• A certain degree of creativity and latitude is expected.

Education:

• Course work towards Bachelor’s or Master’s degree related to the assigned department.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally, usually for training purposes.