Intern - Education Technology Center

Position Overview:

The Education Technology Center is looking for up to two interns for 9 month internships.  These interns will work directly with the Education Systems Coordinators, working to help solve customer issues via phone or tickets. They will also be involved with projects in one or more of the 30+ Education Applications. 

Additional Experience  and/or Qualifications:

The position requires very strong oral and written personal and interpersonal communication skills. Should possess the ability to interact effectively with customers and understand their needs. Must be able to work well independently as well as part of a team.  Must demonstrate ability to function in a self-directed manner in a multi-task environment. Should be able to spend a portion of each day on the phone with customers, while also managing a shared email inbox and ticket queue. Handles all work with a strong sense of positive customer service. Requires documentation of all customer interactions within the ticketing system. Should be comfortable with different technologies, especially education technologies. Ideal candidate would have background in customer service. 

https://fa-euwp-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Mayo-US/job/329645