IT Manager-HMSC

IT Manager-HMSC

Oregon State University

Department: Customer Experience (JIS)

Appointment Type: Professional Faculty

Job Location: Newport

Recommended Full-Time Salary Range: $72,216 - $126,456

Job Summary:

The University InformationTechnology (UIT ) Customer Experience group seeks an Information Technology Manager for the Hatfield Marine Science Center (HMSC ) in Newport Oregon. This is a full-time (1.00 FTE ),12-month, professional faculty position.

The HMSC IT Manager serves as the liaison between Hatfield Marine Science Center (HMSC ) and Oregon State University Information & Technology (UIT ) and is responsible for providing consultation and training regarding the planning, development, testing, implementation and managing of information technology needs of HMSC . Research support is of particular importance to this role. The incumbent is expected to ensure coordination and management of customer service, equipment, IT facilities and IT operations. The manager also provides direct consultative support and training to students, staff, and faculty on information technology-based systems and solutions.

This position is also responsible for the daily operations of the HMSC IT team.

This position reports to the Director of UIT Customer Experience (CX). CX is a team within UIT’s Business Architecture unit.

HMSC is OSU’s 49-acre coastal research campus that has operated in Newport for 62 years. The
greater Hatfield enterprise employs over 410 professionals, and hosts over 460 students. Hatfield’s annual economic impact to the coast is $52 million, $25 million representing ‘core’ operations funding, and $27 million in competitive grants, and, through this research enterprise, it provides undergraduate and graduate students with hands-on research opportunities and experiential instruction. HMSC also supports K-12 STEM education programs (~35K students per year) and public outreach through programming in our Visitor Center (~ 150,000 visitors per year). In addition to Oregon State University personnel, HMSC is an oceanographic research base for 5 state and federal agencies working in the marine sector: NOAA , EPA , USF &W, USDA , and ODFW ). With its world-class facilities, research activities, academic programming, and innovative environment, HMSC has wide-reaching relationships with industry, community government, policymakers, formal and informal education networks, Non-Governmental Organizations, and partner universities.

The HMSC IT Manager will ensure the unique IT needs of HMSC are successfully met.

Data Statement: UIT has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSU . UIT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

DEI Statement: UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI ) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work.

Security Statement: Proactively securing and protecting OSU’s digital assets and information systems is crucial to our missions of teaching and learning, research, and outreach and engagement. All OSU IT professionals have a direct responsibility to provision high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

Research IT Support and IT Coordination (40%)

• Serve as a liaison between HMSC and all UIT departments to effectively fulfill customer requests and deliver appropriate technical solutions, leveraging existing OSU technology offerings whenever possible.
• Meet regularly and coordinate with HMSC Associate Vice President’s Office, department admins, HMSC facilities, HMSC Visitor Center, and other HMSC stakeholders.
• Coordinate employee onboarding and offboarding with HMSC Associate Vice President’s office and UIT .
• Acts as a consultant for IT challenges faced by researchers. Works closely with the UIT Digital Research team, outside agencies, vendors, etc. to meet research IT needs. Provides project management as needed.
• Maintains expert knowledge and experience with a variety of desktop operating systems, including Windows, macOS, and Linux.
• Serves as subject matter expert for technical issues facing HMSC .
• Escalates unresolved problems to appropriate UIT team.
• If workload allows, applies skills and knowledge in a similar capacity to areas beyond HMSC to serve the interests of UIT as needed.

Management of HMSC IT Team (20%)

• Manage HMSC on-site IT staff, including IT Consultant and/or Equipment Systems Specialist. May also manage student IT technicians. Provides supervision, direction, and leadership for the team. Recruits, hires, trains, supervises, and evaluates employees. Responds to grievances and resolves disputes. Creates and fosters a positive, team-oriented, customer-service focused team. Develops, assigns and approves work, work procedures, and timelines.
• Monitors ticketing queues, prioritizes and assigns work as needed.
• Ensures that information is documented and delivered accurately and efficiently with a focus on excellent customer service.
• Works closely with members of the UIT Customer Experience team.
• Keeps users informed of any system-wide problems or scheduled down times.

Customer Service and Technical Support (20%)
As part of an on-site IT team, provides the following:

• On-site urgent support for classroom technology, in coordination with UIT Academic Technology.
• On-site meeting room support, including training walk-thrus with presenters, and in coordination with UIT Academic Technology.
• On-site after-hours event support, pre-scheduled and as needed.
• On-site computer and printer setup, troubleshooting, upgrades, repairs, and software installs, in coordination with UIT Customer Experience.
• Coordinate with OSU Surplus for removal of defunct computer equipment.
• Install/replace phones as needed, in coordination with OSU Telecom.
• On-site network troubleshooting and equipment replacement, in coordination with UIT Network team.
• After-hours response for widespread network/phone issues, in coordination with UIT Network team.
• After-hours response for issues with critical IT systems that support HMSC facilities.
• Coordination and consultation with HMSC Facilities and outside contractors to provide remote access to facilities equipment.
• Coordination and consultation with HMSC Visitor Center and outside contractors/volunteers to provide network access to Visitor Center equipment.
• Coordination and consultation with OSU Ship Ops and outside agency partners collocated on the HMSC campus.

Works as a member of Business Architecture’s CX team (20%):

• Works closely with Service Desk team to ensure efficient escalation of tickets and sharing of information. Stays current with Service Desk processes and procedures.
• Identifies issues that cross team boundaries and facilitates resolution of those issues.
• Assists the Director and management team in developing, implementing and enforcing operational policies regarding HMSC .
• Coordinates with the Director and management team in the formulation, support, and implementation of mid- and long-term CX goals.
• Communicates issues that affect the CX team to the Director, and, if appropriate, to other members of the CX team.
• Coordinates with other units within UIT .

What You Will Need

• Bachelor’s degree in Computer Science or related field, or equivalent combination of education and experience
• 2 years experience providing IT support
• 2 years experience in management or providing supervisory/lead work responsibilities in information technology related field.
• Demonstrable ability to foster an effective work environment that encourages teamwork and employee growth. Ability to recruit and manage multiple staff.
• Knowledge and experience with a variety of desktop operating systems, including Windows, macOS, and Linux, experience with mobile operating systems, and experience with a wide range of software applications including Microsoft Office, anti-virus, and software utilities.
• Effective communication skills, excellent interpersonal skills.
• Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
• Demonstrable track record of success in managing relationships.
• Demonstrable ability to maintain a team-oriented, professional, and cooperative attitude.
• Demonstrable commitment to promoting and enhancing diversity and cultural sensitivity in the workplace.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Experience providing IT support to researchers.
• Experience supporting IT in an academic environment.

Working Conditions / Work Schedule

• Regular office conditions and hours
• Extended time on the telephone and computer are required daily.
• Occasional moving of boxes up to 50 lbs. is required.
• The HMSC IT manager position is based at the OSU Hatfield Marine Science Center in Newport, Oregon, which is in a tsunami hazard zone. HMSC’s evacuation plan and other tsunami safety-related information may be reviewed at hmsc.oregonstate.edu/tsunami-preparedness https://hmsc.oregonstate.edu/staff/employee-resources/tsunami-preparedness and oregontsunami.org.

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Andrew Wheeler at andrew.wheeler@oregonstate.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/5745152

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