Customer Service Representative

Kaizen Collision Center 

Contact No.: 623.258.0577 or 480.446.0599 

UPDATED:  Job openings for Customer Service Representatives are available at the following Kaizen Collision Center branch locations across various states.

California branch location:

• 1655 Industrial Park Ave, Redlands, CA 92374 

Position Title: Customer Service Representative

Department: Operations

Reports to: General Manager 

Position Summary:

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process.

Responsibilities:

•Review with customers and walk through the repair process: Greet customers by phone or in person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.

•Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.

•Perform administrative tasks: Administrative tasks include collecting payments, updating the rentals management portal (ARMS), supporting the general manager with expense documentation, and conducting Accounts Receivable follow-up.

•Additional responsibilities as assigned.

Job duties/Job descriptions may be adjusted or added based on the needs of the business or at management's discretion

Requirements:

•Ability to work collaboratively with the team to meet shared objectives.

•Effective time management.

•Able to multitask and manage competing priorities

•Communicate effectively with teammates, customers, and business partners.

•Proficient with computers.

•Excellent customer service skills.

•Eligible to work in the United States.

Quick Apply through any of the following:

• Kaizen Career Portal: Job Opportunities (paycomonline.net) -recommended

• Website: https://www.kaizenautocare.com/

•  Direct Email to: tracy.sullivan@kaizencollisioncenter.com -Director of Talent Acquisition

• contact #623.258.0577 or 480.446.0599 

• Apply in person @ the Company job site 

Job Type: Full-time

Salary: From $18.00 to $23.00 per hour 

The posted salary is an approximation and subject to change depending on experience.

Benefits:

•401(k)

•401(k) matching

•Dental Insurance

•Health insurance

•Paid time off

•Vision insurance

Experience level: 1 year

Shift: Day shift

Weekly day range: Monday to Friday

Work setting: In-person

Ability to commute/relocate:

 •Reliably commute or plan to relocate before starting work (Required)

Work Location: In person