Child Support Agent II

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to ensure that all children receive the necessary and needed support from the non-custodial parents by providing child support services to public assistance and non-public assistance parents in the state of North Carolina. This position involves location of non-custodial parents, enforcement of support, modifications and review and adjustments of child support obligations. Employees perform other duties as assigned. 

SPECIFIC DUTIES AND RESPONSIBILITIES

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed with in this classification.  It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Requires knowledge of the Child Support Enforcement Program, laws governing child support, policies and procedures as defined by Agency, State and Federal regulations.
• Reviews all legal documents and paperwork received to determine if they are completed accurately.
• Prepares, organizes and enforces Child Support orders as defined by state and federal law to public assistance and non-public assistance custodial parents.
• Interviews custodial and non-custodial parents to enforce child and medical support orders. Reviews and adjusts the support orders.
• Monitors cases for delinquency.
• Provides in-depth investigations and prepares cases for court to enforce child support orders. Prepares court dockets, case summaries and case records to assist the Attorney in the court room presenting and reviewing cases.
• Advises the court (through the attorney) of variables affecting cases.
• Has an independent role in presenting cases (with the attorney) in the courtroom to include testifying as needed.
• Types court orders and obtains appropriate approval and signatures on the legal documents.
• Files orders with the Clerk of Court and forwards copies to the appropriate parties.
• Prepares necessary forms and forwards to employers, Clerk of Court and non-custodial parents to verify employment and withhold wages for child support payments and inclusion of dependent children to health insurance.
• Creates and maintains the financial records of the court orders for charging distribution and adjustments and types case summaries in the Automated Collections and Tracking System (ACTS).
• Determines the most appropriate course of action to take to complete the necessary case actions needed within the federal and state mandated time frames.
• Reviews cases every (3) years as mandated by federal and state laws.
• Reports delinquencies to the credit bureaus and refers cases for tax interception. 
• Completes monthly reports and daily worklists to maintain accuracy of cases.
• Attends staff meetings and trainings as needed.
• Works at disaster shelters as deemed necessary.

MARGINAL FUNCTIONS

• Assists other unit workers when time permits. Performs other duties as assigned.
• Notarizes documents for other workers.

MINIMUM TRAINING AND EXPERIENCE

A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an associate’s degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.

SPECIAL REQUIREMENTS

• All employees should possess a valid North Carolina driver’s license.
• All employees may be requested to perform other duties as assigned. 
• All employees may be required to assist county operations during a State of Emergency, disaster or other county event.