Community Administrator

SNAP is seeking a qualified individual for a Community Administrator position to work in SNAP’s Housing Services Core. This position is full-time, regular, and open to all qualified individuals. The work week will be Tuesday through Saturday.

Starting salary for this position is $19.75-$22.11 per hour DOE

Full range is $19.75-$31.13 per hour

Benefits include medical, dental, life, LTD, PTO and 403(b)

Position Summary: Manages all administrative activities relating to the operation of one Rural Development rental property. Ensures compliance with SNAP procedures and applicable regulations, including but not limited to HUD regulations, including Housing Quality Standards, and Washington State Landlord-Tenant Law, to ensure that SNAP’s interests are protected. Promotes community concept among residents, providing a clean, safe, friendly, and comfortable place for people to live.

Principle Duties And Responsibilities

• Provides administrative support for 200 units, ensuring it is clean and well-maintained. Ensures all housing and related activities comply with codes and regulations, including local building codes, safety regulations, and landlord-tenant laws.
• Fosters a positive and productive working environment characterized by open communication with residents.
• Respond to tenant concerns according to established procedures.
• Supports tenant placement processes by ensuring collection of supporting documentation happens promptly.
• Works with existing or established Resident Councils as appropriate.
• Submit purchase and work orders according to policies and procedures.
• Respond to overnight emergency calls.
• Knows, supports, and ensures understanding of program policies, procedures, and regulations within which the Agency.
• Must be available for emergency “on call” status.
• Completes assigned projects and performs other duties as assigned or as the situation dictates.
• Works with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.
• Within the context of the stated principal job duties, serves as ambassador of SNAP’s mission and values.
• Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.

Requirements

Education and Experience

• Required: 1 year of experience in property management related positions, or some combination of education and experience in property management related positions totaling 3 years.
• Preferred: 3 years of experience or some combination of education and experience totaling 5 years. Affordable Housing (HUD, HOME, LIHTC, USDA-RD) experience is a strong plus.

Knowledge, Skills, And Abilities

• Ability to empathize with and advocate for low-income and vulnerable people and to maintain confidentiality with personal information
• Excellent conflict resolution skills, emphasizing effectively communicating needs and concerns.
• Knowledge of landlord/tenant, fair housing, and property management laws and regulations.
• Proficient in computer operations, including word processing, spreadsheet, and database applications

Training and Certifications

• Certified Manager of Housing Preferred
• Fair Housing Essentials & Specialist Training or the ability to obtain it within 30 days of hire.
• Valid driver’s license, satisfactory driving record, insurance, and personal vehicle for Agency business (mileage reimbursed)

Work Environment/Physical Activities

This is a full-time administrative in-office position with a 40-hour work week, Monday through Friday, 8:00 a.m. to 4:30 p.m., which will require 30% travel time. The position reports directly to the Property Management Coordinator.

The statements herein describe the scope of the responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different areas to cover absences or relief to equalize peak work periods or balance the workload.