Senior Researcher, EZ Health
Join a small, fast-growing startup and make a difference in the lives of underserved seniors!
EZ Health helps seniors navigate the complex healthcare system so they can get healthier and live better. We're looking for driven, scrappy problem solvers to join our team as Senior Researchers for our clients.
This role is unique. You’ll work directly with the founders, experienced entrepreneurs who previously scaled a healthcare consumer business to over $3.4B in value. This is an opportunity to be part of a startup from the ground up, with significant room to learn, grow, and make an impact as we expand. In this role, you’ll play a key part in solving problems with our senior clients and ultimately getting our seniors better access to healthcare.
What You’ll Bring
You’ll work day-to-day with seniors struggling to navigate the complexities of the healthcare system. Your job responsibilities:
- Create plans to solve client’s toughest health-related challenges - including health literacy, transportation and food insecurity, understanding coverage benefits, navigating insurance authorization, and getting access to necessary specialists and other clinical care
- Work with clinicians, payers, social services, nonprofits and other community resources to solve patient’s problems
- Document your work and ensure compliance with Medicare requirements
- Find creative ways
- Build empathetic and trusting ongoing relationships with clients by helping them
Note: This role requires being on the phone and speaking to community-based service providers, doctors offices, and occasionally clients.
What We Offer:
- Competitive salary + bonus - note that salary may vary depending on level of experience
- Covered by Medicare: our healthcare services are covered by Medicare Insurance, so most clients pay $0 out of pocket
- Unique work environment: put your skills as a problem solver, care coordinator, social worker to work in a fast-paced environment where you get to help shape the company’s culture. If you don’t like something, change it!
- Work-Life Balance: Enjoy the flexibility to prioritize your personal life and family by setting your own hours
- Leadership Development: Work closely with the founders
- Career Growth: If you excel in this role, you’ll have the opportunity to grow into a leader on our small team
- Mission: Everyday you'll help seniors get better healthcare. If you're motivated by helping people, this role is for you.
Who Are You
We are looking for team members who are passionate about making a difference in the lives of seniors. Key qualifications:
- Warm and empathetic demeanor with patients and coworkers
- Research skills. Able to dig and find unique local resources to help our seniors via through internet sleuthing, building relationships with service providers over the phone, navigating bureaucracy to find the person who knows the answer, etc
- Scrappy, can-do attitude. Ability to solve ambiguous problems
- Fast learner
- Able to multitask in a fast-paced environment
- Some working knowledge of Medicare, Medicaid, and services for aging adults or ability to learn quickly on the job
- Working knowledge of local, state, and national resources for seniors, or ability to learn quickly on the job
- Proficiency in Google Docs, Spreadsheets, Slack, and Notion; ability to quickly learn how to use our internal case management tools and use internet research and AI tools to find local resources for seniors
- Strong organizational skills with attention to detail
Education / Experience:
- Some education in a healthcare, social work, or related field a plus but not required
- Some prior work experience as a care navigator, discharge coordinator, social worker, or other work with seniors or in a clinical setting a plus but not required
We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.