Pet Counselor
Summary: Pet Counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. To our customers who already have pets, pet counselors are dedicated to enhancing their knowledge and enjoyment of the human-animal bond.
Job Requirements:
- Must have the ability to read and write English and follow oral and written instructions.
- Must have the flexibility and stamina to work retail hours.
- Must be able to wear and maintain the Petland uniform.
- Must be able to comfortably and repetitively lift 25 lbs.
- Must have the ability to interact with employees and customers.
Responsibilities:
- Provide dynamic customer service while educating our customers through teaching proper pet care.
- To maximize productivity memorize and utilize the Petland systems, such as the Petland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime, and Adopt A Pet.
- Maintain excellent animal husbandry for the pets by performing opening, daily, and closing procedures and assisting in maintaining a clean, organize,d and safe store environment.
- Assist in Community Service projects in and out of the store as directed.
- Assist Animal Care Technicians with any additional animal care as needed.
- Perform other duties as assigned by store management.