Supply Chain Operations - Logistics Customer Service Representative

Job description:

We are seeking a motivated professional to join our customer service department.  Although the desired candidate has prior experience in the Freight Forwarding industry, more specifically in import/export operations, however, prior experience is not required.

The position is in-office and office is located in Whitestone, NY.

Job Requirements

• Provide courteous and professional customer service, maintaining appropriate boundaries in all communications
• Provide sales support, pricing, rate quotations, and rate filing
• Utilize our system to track, trace, follow up, release cargo, and deliver shipments
• Review shipping documents, and client billing for consistency and accuracy
• Ensure clients/customers receive documents promptly and on time
• Follow up with clients/customers with updated shipment information and availability
• Knowledge of FCL/LCL, import, export, ocean and air shipments helpful
• Work with customs brokerage to ensure entry/clearance of shipments
• Work well in team environment and within global offices network
• The candidate demonstrates flexibility and a positive attitude toward accepting the job assignment as defined by the company
• Candidates must have continuous employment, with no gap exceeding six months since their most recent position

Strengths

Attention to detail, excellent organization, ability to work quickly and accurately under pressure, take initiative with pro-active approach to problem solving, and have the ability to work well in a team environment.