Guest Services & Camp Management Leadership

Job Title

Chief of Customer Care (Guest Services & Camp Management Leadership) – Summer 2026

Employer

Woodruff Scout Camp (Atlanta Area Council, Scouting America)

Location

Blairsville, GA (On-site Housing Provided)

Job Type

Seasonal Summer Staff – Leadership Position (Full-Time)

Pay

$500 per week

Employment Dates

Report Date: Saturday, May 16, 2026

Final Day of Camp: Saturday, July 19, 2026
Leadership staff are expected to remain on-site through closing duties unless otherwise approved by the Camp Director.

Provided

✅ Housing
✅ Meals
✅ Some uniform pieces provided

Position Summary

Woodruff Scout Camp is seeking a highly organized, service-driven Chief of Customer Care to lead guest services and troop support operations for Summer 2026. This role is a key member of the camp leadership team and plays an essential part in ensuring every unit has a smooth, welcoming, and well-supported experience from pre-camp preparation through camp departure.

The Chief of Customer Care works closely with camp leadership and program departments to support communication, registration systems, customer service processes, and overall camper and leader satisfaction. This position is an excellent fit for students or young professionals pursuing Retail Management, Hospitality, Tourism, Business, Communications, or Customer Experience fields.

Key Responsibilities

Serve as a primary point of contact for troop leaders and camp guests throughout the summer

Support pre-camp communication, troop readiness, and arrival preparation

Assist with camp check-in/check-out support and guest experience coordination

Help manage camp administrative systems related to rosters, scheduling, and participant support

Support advancement processes and end-of-week reporting coordination

Maintain strong communication between camp departments to resolve issues quickly and professionally

Support guest feedback systems and customer service improvement efforts

Help oversee Lost & Found procedures and follow-up communication

Promote a positive camp culture through professionalism, friendliness, and leadership

Qualifications

Required

Strong communication skills and customer service mindset

Highly organized with attention to detail

Ability to multitask and stay calm in a fast-paced environment

Comfortable working with youth, adult leaders, and staff teams

Ability to handle sensitive situations professionally and respectfully

Willingness to follow Scouting America Youth Protection, safety, and camp policies

Preferred

Experience in hospitality, retail, guest services, customer care, or camp operations

Familiarity with registration or scheduling systems (ex: Tentaroo or similar platforms)

Leadership experience supervising peers or supporting a team environment

Benefits

$500/week paid leadership position

Housing and meals provided

Hands-on experience in camp management, guest services, and operations

Develop professional skills in communication, leadership, and customer experience

Work in a mission-driven environment supporting youth development and outdoor education

How to Apply

Apply through Handshake and include:

Resume

Short cover letter highlighting customer service and leadership experience

Questions? Contact: Laura Mixon, Camp Director
📩 woodruffscoutreserve@gmail.com
🌐 https://www.campwoodruff.org/