Customer Service Representative

Step into an exciting opportunity as a Customer Service Representative on our Tampa team, where you’ll help homeowners reduce energy costs, elevate home value, and explore clean-energy solutions all while growing your retail and sales career. As a Customer Service Representative, you’ll engage directly with customers in a friendly, in-store setting while contributing to a mission that truly matters.

We are a leading provider of solar energy solutions, dedicated to empowering customers with expert guidance, meaningful savings, and long-term sustainability. Our in-store Customer Service Representative team plays a vital role in delivering top-tier education, exceptional service, and personalized solar recommendations. As a Customer Service Representative, your work directly supports our commitment to high-quality customer care and strong sales performance.

Customer Service Representative Responsibilities

• As a Customer Service Representative, warmly greet and engage customers, creating a welcoming, informative environment that supports both service and sales success.
• Clearly explain how solar works covering incentives, financing, cost savings, and installation.
• Listen actively to each customer's needs, helping them determine whether solar is the right fit while strengthening overall service and sales conversations.
• Present customized solar solutions, confidently guiding customers toward next steps that support our sales goals.
• As a dedicated Customer Service Representative, address questions, concerns, or objections professionally, building trust and moving the sales process forward.
• Maintain accurate records of customer interactions, leads, proposals, follow-ups, and sales activity using our CRM system.
• Meet or exceed both service and sales targets while collaborating with your retail teammates to create a fun, positive, growth-oriented atmosphere that showcases the strength of each Customer Service Representative.
• Support store sales initiatives and contribute creative ideas to enhance customer engagement and overall sales performance.
  
   

What We’re Looking For in a Customer Service Representative

• Previous customer service, retail, or sales experience (experience as a Customer Service Representative is a strong plus).
• Excellent verbal and written communication skills.
• Strong interpersonal skills that support effective service and sales conversations.
• Comfort working in a fast-paced retail environment while balancing multiple customer interactions, proposals, and sales opportunities.
• A positive, solutions-oriented mindset.
• Reliable transportation