Customer Service Representative - Work from Home

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Great Falls Marketing provides inbound sales, customer care, Brand Ambassador (outbound) and fulfillment service to our clients. The company is most notably recognized as a Direct to Consumer industry leading sales-based contact center that achieves above average close rates which are accomplished through internal processes involving campaign set-up, rigorous training, effective sales management and technology, solid back-end systems and accurate reporting.

Great Falls Marketing (GFM) is pleased to announce that it has joined The Support Services Group family of contact centers. GFM was founded in 1999 and has been owned and operated by Scott MacCheyne and Mike Frautten since 2011. Support Services Group, headquartered in Waco, TX is a privately held high-touch business process outsourcer focused on providing world-class consumer experiences.

Support Services Group provides specialized support across various industries with 11 contact center locations across the U.S., Canada, and the Dominican Republic. Support Services Group focuses on People, Technology, and Solutions. Providing each of our clients the right people and the best technology to build a solution tailored to each unique need.

You will learn skills here that you can use in every aspect of your life. Due to the success of our employees and the demand of our clients we project this amazing growth to continue and we want you to join our team!

If that is enough for you then click “apply” get in here for an interview and check us out. If you need more, keep reading.

· Paid training from day one

· Tons of growth opportunity (93% of our non-agent positions are filled internally)

· A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more

· Access to some pretty cool tools and resources

· A feeling of accomplishment when you WOW Customers

· Ongoing training designed to improve customer experience and business performance

· Fun team environment where we work hard to Build TRUST every single day

Here’s a few more perks you’ll enjoy when you join the Great Falls Marketing team:

· Full-time & Part-time shifts

· A suite of benefits which include medical, dental, and vision

· Great Falls Marketing Employee Discounts (car repair services, various insurance companies, cellphone carriers, and gyms)

· Strong community involvement

· Paid vacation and sick time

· Cash incentives and we love giving out prizes and run contests every week

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

Great Falls Marketing is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.