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Housekeeping Management Intern - Interviews 4/9/21

This internship offers a focus on the development of management and operational knowledge and experience in the operation of the housekeeping department within a full service hotel setting.

Available as an internship for fall or spring semester in a part-time capacity and for summer semester for a full-time position. 

Activities/Topics included:
  • Standards training and execution for all housekeeping positions
  • Standards auditing
  • Room Inspection
  • Coaching/Counseling
  • Inventory and Ordering

Responsibilities will include things such as:
· Day-to-Day operation and management of a housekeeping department, including organizing and assigning boards and project work, monitoring progress and running daily meeting.
· Direct leadership of all housekeeping staff to meet established quality and efficiency standards as well as labor and other cost and revenue goals.
· Motivation, development and support of housekeeping staff, including on-going training along with consistent and constructive coaching and counseling for performance that fosters a team spirit.
· Maintenance of a safe, positive work environment.

Exposure to Operational Functions to include/involve:
·        Day to day running a shift (opening, closing, etc.)
·        Standards training/maintenance/auditing
·        Hands on training of hourly associates
·        Hiring process
·        Scheduling guidelines
·        Coaching/documentation for performance improvement
·        Inventory/ordering processes
·        Payroll process
·        Cost management
·        Guest relations/issue resolution
·        Incident Management
·        Safety Program Training and Maintenance
·        Accounting processes