Data & Technology Specialist
Under the general direction of the Career and Professional Success Sr. Director, Operations, and Strategic Initiatives, the Technology & Data Specialist serves as the chief technology and data advocate for CaPS. As a member of a team of operations specialists, the role works synergistically to advance the CaPS mission and strategic objectives:
Mission: Imbue career preparedness across the entire UNH community to equip our students with the experiences, knowledge, and skills to thrive in an ever-changing future.
Strategic Objectives:
- Partner with faculty and staff to integrate career and professional success into the UNH experience.
- Consider the broad spectrum of students to effectively deliver the highest level of impact.
- Actively engage a variety of employers to increase access to high-quality jobs and internships.
- Prepare students to proactively engage in their post-graduate success.
This position’s primary responsibilities include technology administration, monthly reporting, data management, feature integration, technical support, system maintenance, data collection, reporting procedure improvements, and account provisioning for the department’s software applications portfolio (including, but not limited to, Handshake, PeopleGrove, VMock, and Salesforce).
Data Management & Reporting 50%
- Administer monthly reporting process in Python and Tableau including the aggregation, cleaning, and structuring of multiple data sources.
- Ensure activity tracking policies and practices are followed allowing for long-term, accurate trend analysis.
- Partner with department staff on the collection of qualitative and quantitative satisfaction and improvement metrics on overall services including events, counseling, and courses.
- Assist in developing and implementing a weekly minimum standard activity reporting process.
- Assist in developing and implementing a sustainable process to maintain accurate data across all systems.
- Complete ad-hoc reporting.
- Assist in project management of CaPS surveys including First Destination Survey, Student Experience Survey, and National Alumni Career Mobility Survey.
- Become knowledgeable on data collection and reporting best practices to improve the department’s collection process, data utilization, and response rates.
Technology Administration 20%
- Manage provision and de-provision of CaPS technology accounts and permissions for all stakeholder groups (students, faculty, staff, and employers).
- Monitor daily automated file import errors and solve error issues sustainably with vendor, UNH SIS team, and/or manual system-wide correction.
- Update Banner system process and parameters for CaPS technology platforms with automated feed on a multi-annual basis.
- Monitor, document, and communicate system downtime and expected and final resolution.
- Audit CaPS technology fields, records, and profiles for accuracy on a continual basis.
- Collaborate with internal primary stakeholders on new feature deployment and configuration updates responsible for determining release timing, schedule, new procedures, and department communication.
- Actively participate in new feature beta testing when appropriate by identifying and collecting feedback to deliver to the vendor.
Training/Support/Knowledge 20%
- Provide online and face-to-face consulting, training, and support services to all end users (students, faculty, staff, and employers) to maximize effective use of CaPS technology including the formal ownership of the CaPS Technology Teams channel and annual CaPS Technology Training.
- Troubleshoot reported issues and bugs with end users in a timely manner with the utmost regard to user experience. Record and report all issues/bugs to appropriate vendors.
- Stay current on CaPS technology features, use cases, and how they support CaPS mission and strategic objectives and communicate this out to stakeholders in a systematic way.
- Build constructive relationships within CaPS department to maximize awareness and subsequent impact of CaPS technology suite.
- Maintain updated self-help documentation and tutorial videos for all CaPS technology.
- Lead efforts to streamline and improve support offerings.
Other 10%
- Technology best practice research
- Ad-hoc projects as assigned
- IT Support Technician liaison
- Department hardware management
- PCI management
- Intern oversight
Minimum Qualifications:
- Bachelor degree and 1 year of experience (internship and classroom experience acceptable)
- Demonstrated experience with large sets of data (in class or on the job)
- Demonstrated experience in a customer-centric role with excellent written and verbal communication skills
- Innately curious with strong problem-solving skills
- Technologically savvy with high computer literacy
- Interest in process improvement and design
- Strong Excel skills
- Familiarity with coding language (R, Python)