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IT Specialist (CustSpt) Southwestern Indian Polytechnic Institute (SIPI)

This position is part of the Southwestern Indian Polytechnic Institute, Bureau of Indian Education (BIE). As a IT Specialist (CustSpt) you will be responsible for assisting users in resolving technical computer problems on the college campus as well as ensuring that systems are being maintained.

Open & closing dates: 12/20/2023 to 12/27/2023

Salary: $53,309 - $69,301 per year

Pay scale & grade: GS 7

Location: Albuquerque, NM

Remote job: No

Telework eligible: No

Travel Required: Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed: No

Appointment type: Term - Not to Exceed 4 Years

This job is open to

Clarification from the agency

INDIAN PREFERENCE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472). Verification Form BIA-4432 must be submitted with the application if claiming Indian Preference. Indian preference eligibles may be appointed under the Excepted Service Appointment Authority Schedule A, 213.3112(A)(7).

The public:

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Native Americans:

Native Americans or Alaskan Natives with a tribal affiliation.

Career transition (CTAP, ICTAP, RPL):

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Work schedule: Full-time

As a IT Specialist (CustSpt)GS-2210-7, your typical work assignments may include the following:

  • Serves as point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and hardware problems, telecommunication troubles, and work order entry and assignments.
  • Assists users in resolving technical computer problems and malfunctions and provide network account support.
  • Implement and maintain technical and physical safeguards and software access controls.
  • Perform regularly scheduled systems management and maintenance procedures.
  • Monitor and enforce system security policies and procedures.

Conditions of Employment



Applicants must meet the qualification requirements contained in the OPM Standards. For this position, they are listed below.

Basic Requirements
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-7: Superior Academic Achievement: Bachelor's degree and superior academic achievement by meeting one of the following: a grade point average (GPA) 3.0 or higher in all degree courses or in the final 2 years of undergraduate study or a graduating GPA of 3.5 or higher based on the average of the required courses completed in the major field or the required courses in the major field completed during the final two years of the curriculum; OR membership in a National honor society recognized by the Association of College Honor Societies. For more information, visit OPM.
Graduate Education: 1 full year of graduate level education.


Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

  1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


Specialized Experience for GS-7 and Above: Positions at GS-7 and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled, as shown below:

GS-7: 1 year of specialized experience equivalent to at least the GS-5 level in the Federal service. Examples include: Performing IT Service Desk activities; resolves routine and recurring problems, determining hardware, software, and telecommunications equipment; installs, configures, and tests software on customer workstations; provides basic troubleshooting for hardware and software components; and provides routine advice and guidance to customers requesting information on established policy or procedures.

Only experience and education obtained by the closing date of this announcement will be considered.


EDUCATION: If qualifying based on education, transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, credit hours, major, and grade-point average or class ranking, degree and date awarded. All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education.

Applicants are responsible for providing documentation that the educational requirements have been met. To qualify based on education you must submit a legible copy of your transcripts. Official transcripts are required upon selection if you qualified based on education.

Education must have been obtained from an accredited or pre-accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States.

For further information on creditable education visit:

Additional information

Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For more information visit:

If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

To apply for this position, you must submit a complete Application Package at: which includes:

1. Your resume (must be current/updated and include the following):

  • Work Experience:
    • Position title
    • Dates of employment (include month/year)
    • Hours worked per week
      • Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
    • Salary
    • Current supervisor's name and telephone number
    • Duties (Please be specific and include any accomplishments)
    • Education
    • References (include complete name and telephone number)
      • Must be employer references for the last years of employment.
  • DD-214 (member copy 4), SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans claiming preference
  • Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)?
  • College transcript(s), if applicable. Copy of education transcripts. Unofficial college transcripts are acceptable but official college transcripts will be required before entrance on duty.

2. Other supporting documents:

  • Form BIA 4432, Verification of Indian Preference for Employment (Required for claiming Indian Preference). The form must be completed by the appropriate official with the federally-recognized tribe where the applicant is enrolled as a member. No other form will be accepted.
  • Indian Children Protection Requirements:
  • Cover Letter, optional
    FORMER FEDERAL EMPLOYEES: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. The majority of individuals, who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

    NOTE: Persons submitting incomplete applications will be given credit only for the information they provide. The applicant is responsible for submitting all required documentation in support of their application in order to receive full credit for their Indian preference, veteran preference, experience, training, and/or education. ADDITIONAL INFORMATION WILL NOT BE SOLICITED FROM THIS OFFICE.

    DRIVING REQUIREMENT (Required only at time of appointment): Incumbent may be required, as an incidental duty, to operate a government-owned or leased motor vehicle, in the performance of duties, therefore, a valid driver's license is required. Incumbent must have a safe driving record within the three-year period immediately preceding submission of GSA Form 3607 and be able to meet the safe driving requirements of the Bureau of Indian Education.