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Intermediate Care Technician

This position serves as an advance technician for outpatient care settings such as; primary care, mental health, and specialty clinics. As an ICT Generalist the incumbent may serve in a medical center, community-based outpatient clinic (cboc), mobile medical unit or may have virtual/remote assignments. USAJOBS - Job Announcement

Major Duties include, but are not limited to:

  • Performing observation-based screening and collecting patient information in collaboration with licensed personnel.
  • Completing clinical reminders, obtaining patient health history, chief complaints, medication history, and identification of health-related conditions that may impact the patient's health status.
  • Complete approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment.
  • Assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB).
  • Maintain a safe and therapeutic environment for the patient while promoting a sense of worth and dignity under the supervision of the licensed personnel.
  • Assists licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in-person or virtual visits.
  • Operates specialized medical equipment to obtain diagnostic and therapeutic outcomes.
  • Collecting a wide range of specimens and preparing them for transfer to processing. Observes patient status and
  • Clinical responsibilities include but are not limited to:
    • Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG).
    • Point-of-care (POC). Examples: Abbott hand-held blood analyzer (I-STAT), glucometer.
    • Equipment and surgical instrumentation set up. Examples: skin biopsies (excisional, shave, punch).
    • Treatments and interventions. Examples: Cryotherapy, incision and drainage, ambulation, and Foley coude' catheter insertion.
    • Wound care. Examples: bandaging, application of dressings and wound measurements.
    • Specimen collection and Preparation. Examples: collecting and labeling venous blood samples and mucous specimens.
    • Assisting with patient exams and screening. Examples: gynecology exams.
    • Mental health care. Examples: Crisis intervention, performs behavioral/mental health screens, conducts interviews, and observes behavioral patients.
    • Preparation of lab specimens and transfer to the lab for processing. Examples: Labeling, placing in the proper bin or tube system.
    • Assisting with patient exams and screening, utilizing technology such as telehealth peripherals. Examples: primary care physical exams (heart, eye, ear, nose, throat (EENT); gait exams, and skin exams.
    • Patient education within scope of care or while providing an intervention. Examples: postprocedural care, splint care and wound care.
    • Follow-up care: Examples: Suture removal.
    • Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record. Examples: Procedural notes, progress notes, screenings, photo-documentation and secure messaging.
  • Administration methods may include intramuscular, oral, topical, eye drops, ear drops, intranasal, rectal suppositories, local anesthetics, nebulized medications, subcutaneous, and intradermal.
  • Follows national and local pharmacy and facility guidelines for disposal of medications.

Work Schedule: Full-time, Monday-Friday, 7:30am - 4:00pm
Position Description Title/PD#: Intermediate Care Technician/PD99968A
Physical Requirements: The work involves extended periods of bending, standing and walking. Generally, the work requires recurring physical exertion with assisting patients.

  • This position is in the Competitive Service.
  • Veterans' preference does not apply for internal or other current permanent Federal agency employees.
  • Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
  • This position is a LIUNA Bargaining Unit position.
  • This position is covered by locality-based comparability pay.




Conditions of Employment


  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc
  • Selected applicants will be required to complete an online onboarding process



To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You must qualify based on your experience and/or education as described below:


  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: recognizing life threatening situations and act to correct these emergent situations according to established national or local protocols; understanding the legal/ethical considerations of critical care (e.g., actual/implied consent, patient rights, advanced directives, etc); taking and recording diagnostic signs to perform patient evaluations and screenings; assisting in behavioral/psychiatric situations; and assisting licensed personnel with complex, specialized, and potentially-life threatening situations.
    • OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed one (1) year of graduate education or internship directly related to the position at the next lower grade level. This education must have been obtained in an accredited college or university. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (NOTE: Transcripts must be submitted)
    • OR,
  • Combination: Applicants may also combine equivalent combinations of creditable specialized experience and education as described above to meet the total experience requirements for the position. This education must have been obtained in an accredited college or university. Only education beyond a one-half year (e.g. 6 months; 9 semester hours) of graduate level education may be used to qualify applicants for the GS-07 level. (NOTE: Transcripts must be submitted)

You will be rated on the following Competencies for this position:

  • Customer Service
  • Interpersonal Skills
  • Patient Care

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work involves extended periods of bending, standing and walking. Generally, the work requires
recurring physical exertion with assisting patients.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at



Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

You will be evaluated for this job based on how well you meet the qualifications above.


Resume Reminder:
Your resume must include the following information each job listed:

  • Job title
  • Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

An incomplete application will receive a rating of IFFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions.


HelpRequired Documents


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

NOTE: It is the applicant's responsibility to ensure responses and appropriate documentation is submitted prior to the closing date of this vacancy announcement.


Applicants are encouraged to contact the Agency Contact listed on this Job Opportunity Announcement to confirm required documents are appropriately uploaded prior to the closing date.

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Cover Letter
  • Other Supporting Documents
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript

SF-50, Notification of Personnel Action (for Eligibility and/or Time-in-Grade):

If you are a current federal employee, you must attach your most recent, non-award SF-50. This SF-50 should not be more than a year old and must show your current position, grade and step. Award SF-50's typically do not provide sufficient information and will not be accepted if they do not include Grade and Step.

In order to clearly demonstrate you possess the time-in-grade as required by the announcement, additional SF-50s must be attached which clearly demonstrate the minimum time-in-grade requirement.

Examples of appropriate SF-50's include:

  • Within grade increases at the highest grade held
  • Promotions with an effective date more than one year old
  • SF-50's at the highest grade held with an effective date more than one year old