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The Mission Support Specialist (Generalist) plans and carries out a wide variety of administrative, management and program planning activities, policy research and other duties related to the missions and functions of Mission Readiness Operations. Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland.

This position starts at a salary of $69,729.00 (GS-9, Step 1) to $90,647.00 (GS-9, Step 10) with promotion potential to $90,647.00 (GS-9, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

As a Mission Support Specialist (Generalist), you will strengthen the Department's ability to protect the homeland by becoming a valuable member of a team of administrative professionals. Your job will include:

  • Assisting with conducting inventories, records management, and preparing/processing of various property reports.
  • Assisting higher graded specialists and supervisor with managing base pay, premium pay, overtime, and leave entitlements and administration.
  • Providing assistance with the fleet card program to include performing audits, extracting reports, and reconciling invoices, as well as supporting the processing of damaged vehicles and the scheduling of repairs.
  • Applying methods, principles and practices used in recruitment and placement to work on new vacancies.
  • Coordinating facility repairs and ensuring requests are recorded into the facilities management system.

RequirementsConditions of Employment


  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.




Experience: You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Providing support in a variety of human resources issues such as pay, overtime, leave entitlements, and administration;
  • Assisting with conducting inventories, records management, preparing briefing materials and various reports;
  • Assisting with fleet card program and maintenance, scheduling repairs of damaged vehicles, tracking mileage of fleet for scheduled service and safety inspections;
  • Coordinating bulk fuel deliveries, facility repairs, and changes to land-based telephone system;
  • Researching suppliers and working with requesters to procure goods/services.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Education Substitution: You may substitute a Master's degree or 2 full years of graduate education or a J.D or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

Combining Education and Experience: To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. Note, only graduate education in excess of two full years may be used to qualify. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 02/28/2024.