Program Manager - Partnerships

Hume AI is seeking an organized, driven, and detail-oriented individual to advance our core mission: using the world’s most advanced technology for emotion understanding to build empathy and goal alignment into AI. Join us in the heart of Silicon Valley and contribute to our endeavor to ensure that AI is guided by human values, the most pivotal challenge (and opportunity) of the 21st century.

About Us

Hume AI is dedicated to building artificial intelligence that is directly optimized for human well-being. We have just raised a Series B funding round and launched a new flagship product, an empathic AI assistant that can be built into any application.

Where other AI companies see only words, our API can see (and hear) the other half of human communication: subtle tones of voice, word emphasis, facial expression, and more, along with the reactions of listeners. These behaviors reveal our preferences—whether we find things interesting or boring; satisfying or frustrating; funny, eloquent, or dubious. We call learning from these signals “reinforcement learning from human expression” (RLHE). AI models trained with RLHE can serve as better question answerers, copywriters, tutors, call center agents, and more, even in text-only interfaces.

Our goal is to enable a future in which technology draws on an understanding of human emotional expression to better serve human goals. As part of our mission, we also conduct groundbreaking scientific research, publish in leading scientific journals like Nature, and support a non-profit, The Hume Initiative, that has released the first concrete ethical guidelines for empathic AI (www.thehumeinitiative.org). You can learn more about us on our website (https://hume.ai/) and read about us in Forbes, Axios, and The Washington Post.

About the Role

We are looking for a Program Manager to work with our Partnerships team to drive product integration success across various strategic partnerships. In this role, you will act as a primary point of contact for our partners post-deal close, ensuring that our partners have a smooth onboarding experience, assisting with their integration, and surfacing product feedback. Your role will be critical in fostering a future of AI product applications driven by empathy for users. You will work closely with our Head of Partnerships, Product, Developer Relations, and Engineering teams.

Key Responsibilities:

• Program Management:
  • Manage and oversee all customer/partner Slack channels, ensuring all requests are addressed in a timely manner.
  • Coordinate with internal teams to resolve partner issues and provide updates on the progress.
  • Develop and implement processes to streamline communication and improve response times.
• Strategic Relationship Management:
  • Act as a trusted advisor to partners, helping them navigate their journey with our products.
  • Provide training and resources to help partners effectively onboard to and use products.
  • Monitor partner progress during onboarding and provide additional support as needed.
• Product Integration Success:
  • Monitor partner usage and engagement with our products to identify areas for improvement.
  • Gather and analyze feedback to inform product development and enhancement.
  • Collaborate with the product and engineering teams to advocate for partner needs and priorities.
• Product Reporting and Analysis:
  • Track and report on key product usage metrics related to partner success and satisfaction.
  • Conduct regular reviews with partners to assess their progress and address any concerns.
  • Provide insights and recommendations to the product and senior management based on partner feedback and performance data.

Qualifications:

• Bachelor's degree in Computer Science, Business or a related field
• 3+ years of experience in program management, management consulting, or related profession
• Excellent written and verbal communication
• Bonus: Experience with CRM software like Salesforce
• Bonus: Previous high-growth, AI startup experience

What We Offer:

• Competitive salary and benefits package, including 401k and fully paid health, vision, and dental insurance
• Opportunity to work in person in either our NYC or San Jose office