Help Desk Support Specialist

G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Service Desk Service Specialist, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.

Your regular activities will include: 
• Provide second-tier support to end users for either PC, server, or mainframe applications and hardware. 
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 
• Simulate or recreate user problems to resolve operating difficulties. 
• Recommend systems modifications to reduce user problems. 
• Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. 
• You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters). 
• You will follow and create troubleshooting and maintenance procedures.

Requirements: 
• BA/BS Degree or 4 plus years of experience preferred. 
• Must be a US Citizen. 
• Must have a minimum Active DoD Secret Clearance. 
• ITIL v 3 or higher Foundation Certification a plus 
• Must have valid / current certification meeting IAT Level II requirements. 
• Experience in BMC Remedy or similar Enterprise ITSM environment a plus.

Annual Salary $50k-55k, depending on experience